Terms of Service
Please read these terms carefully before using our counseling platform and services.
Last updated: August 20, 2025
Welcome to Ultimate Counselling Cloud ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our counseling platform and services. By accessing or using our services, you agree to be bound by these Terms.
Important: If you do not agree to these Terms, you may not access or use our services.
We may modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified Terms.
Platform Overview
Ultimate Counselling Cloud is an online platform that connects students with qualified counselors for educational and career guidance. Our services include:
- • One-on-one counseling sessions via video calls
- • Appointment scheduling and management
- • Secure messaging between students and counselors
- • Educational resources and content
- • Progress tracking and session notes
- • Payment processing and billing management
Service Availability
- • Services are available 24/7 through our online platform
- • Counselor availability varies by individual schedules
- • We strive for 99.9% uptime but cannot guarantee uninterrupted service
- • Maintenance windows will be announced in advance when possible
Note: Our services are designed to supplement, not replace, traditional educational counseling or mental health services.
Account Creation
- • You must be at least 16 years old to create an account
- • Users under 18 must have parental consent
- • You must provide accurate and complete information
- • One person may maintain only one account
- • You are responsible for maintaining account security
Account Security
- • Keep your login credentials confidential
- • Use a strong, unique password
- • Enable two-factor authentication when available
- • Notify us immediately of any unauthorized access
- • You are liable for all activities under your account
Account Termination
You may terminate your account at any time. We may suspend or terminate accounts for:
- • Violation of these Terms
- • Fraudulent or illegal activity
- • Abuse of our services or other users
- • Extended periods of inactivity
Qualification Requirements
- • Must hold relevant educational or professional qualifications
- • Must provide proof of credentials and experience
- • Must pass our verification and background check process
- • Must maintain professional liability insurance
- • Must comply with applicable professional standards
Professional Obligations
- • Provide services with professional competence and integrity
- • Maintain appropriate boundaries with students
- • Respect student confidentiality and privacy
- • Report any safety concerns or mandatory reporting situations
- • Keep accurate records of sessions and interactions
Revenue Sharing
- • Counselors receive 70% of session fees
- • Platform retains 30% for service fees
- • Payments processed weekly via direct deposit
- • Tax reporting responsibilities belong to counselors
Payment Terms
- • Payment is required at the time of booking
- • We accept credit/debit cards and digital payment methods
- • All payments are processed securely through Stripe or supported gateways
- • Prices are displayed in PKR (Pakistani Rupees) and include applicable taxes
- • Session fees are non-refundable except as specified below
Cancellation and Refunds
- • 24+ hours notice: Full refund available
- • 2-24 hours notice: 50% refund available
- • Less than 2 hours: No refund available
- • No-shows: Full session fee charged
- • Refunds processed within 5-7 business days
Billing Disputes
If you believe there is an error in your billing, please contact us within 30 days of the charge. We will investigate and resolve disputes promptly and fairly.
The following activities are strictly prohibited on our platform:
Unacceptable Behavior
- • Harassment, abuse, or discrimination of any kind
- • Sharing inappropriate, offensive, or illegal content
- • Impersonating others or providing false information
- • Attempting to circumvent payment systems
- • Soliciting personal contact information
- • Recording sessions without explicit consent
Technical Violations
- • Attempting to hack, disrupt, or damage our systems
- • Using automated tools to access our services
- • Reverse engineering our software or platform
- • Sharing account credentials with others
- • Violating any applicable laws or regulations
Consequences: Violations may result in account suspension, termination, and potential legal action.
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Key Privacy Points
- • We use industry-standard security measures
- • Session content is confidential between you and your counselor
- • We do not sell your personal information
- • You have rights regarding your personal data
- • We comply with applicable privacy laws
Please read this section carefully as it limits our liability.
Service Disclaimers
- • Services are provided "as is" without warranties
- • We do not guarantee specific outcomes from counseling
- • Counselors are independent contractors, not employees
- • We are not responsible for counselor advice or actions
- • Platform availability may be interrupted
Limitation of Liability
To the maximum extent permitted by law, Ultimate Counselling Cloud shall not be liable for:
- • Indirect, incidental, or consequential damages
- • Loss of profits, data, or business opportunities
- • Damages exceeding the amount paid for services
- • Issues arising from third-party services
Emergency Situations: Our platform is not designed for crisis intervention. In emergencies, contact local emergency services immediately.
Termination by You
- • You may terminate your account at any time
- • Contact support to request account deletion
- • Outstanding payments remain due after termination
- • Some data may be retained for legal compliance
Termination by Us
We may suspend or terminate your account immediately for:
- • Violation of these Terms
- • Fraudulent or illegal activity
- • Abuse of our platform or other users
- • Non-payment of fees
- • Extended inactivity (12+ months)
Effect of Termination
- • Access to services will be immediately revoked
- • Outstanding obligations survive termination
- • Data may be retained as required by law
- • These Terms continue to apply to past use
If you have questions about these Terms of Service, please contact us:
Governing Law
These Terms are governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts of Karachi, Pakistan.