Privacy Policy

Personal Information

• • Account Information: Name, email address, phone number, date of birth
• • Profile Information: Educational background, career goals, counseling preferences
• • Identity Verification: Government-issued ID for counselor verification
• • Payment Information: Credit card details, billing address (processed securely via Stripe)

Session Information

• • Appointment Data: Session dates, times, duration, and notes
• • Communication Records: Messages between students and counselors
• • Session Content: Discussion topics, goals, and progress notes
• • Documents: Files shared during counseling sessions

Technical Information

• • Usage Data: Pages visited, features used, time spent on platform
• • Device Information: IP address, browser type, operating system
• • Cookies: Session cookies, preference cookies, analytics cookies
• • Log Data: Server logs, error reports, performance metrics

Service Provision

• • Facilitate counseling sessions between students and counselors
• • Process payments and manage billing
• • Send appointment reminders and notifications
• • Provide customer support and technical assistance

Platform Improvement

• • Analyze usage patterns to improve our services
• • Develop new features and functionality
• • Conduct research to enhance counseling outcomes
• • Ensure platform security and prevent fraud

Communication

• • Send service-related communications
• • Provide educational content and resources
• • Share platform updates and new features
• • Respond to inquiries and feedback

Limited Sharing

We may share your information only in the following circumstances:

• • With Counselors: Student information necessary for providing counseling services
• • Service Providers: Third-party services (Stripe for payments, Google for video calls)
• • Legal Requirements: When required by law or to protect rights and safety
• • Business Transfers: In case of merger, acquisition, or asset sale
• • With Consent: When you explicitly authorize information sharing

Data Anonymization

We may use anonymized and aggregated data for research, analytics, and service improvement purposes. This data cannot be used to identify individual users.

Security Measures

• • Encryption: All data transmitted using SSL/TLS encryption
• • Secure Storage: Data stored in encrypted databases with access controls
• • Authentication: Multi-factor authentication for sensitive accounts
• • Regular Audits: Security assessments and vulnerability testing
• • Staff Training: Regular privacy and security training for employees

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• • Account Data: Until account deletion or 7 years after last activity
• • Session Records: 7 years for professional and legal compliance
• • Payment Data: As required by financial regulations
• • Technical Logs: 90 days for security and troubleshooting

Data Rights

• • Access: Request a copy of your personal information
• • Correction: Update or correct inaccurate information
• • Deletion: Request deletion of your personal data
• • Portability: Receive your data in a portable format
• • Restriction: Limit how we process your information
• • Objection: Object to certain types of processing

Communication Preferences

• • Opt out of marketing communications
• • Choose notification preferences
• • Control cookie settings
• • Manage data sharing preferences

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.